Critical Rescue International Job Vacancy : Mental Health Counsellor

Critical Rescue International (CRI) was founded in 2001 as Nigeria’s first advanced paramedic (Emergency Medical Services) company. Over the ensuing years, we have developed a strong international reputation in the areas of health information and advice, medical assistance, primary healthcare, emergency and non-emergency medical response, benefits administration, and industrial health services.

We are recruiting to fill the position below:

Job Title: Mental Health Counsellor

Location: Lagos

The main responsibilities of Mental Health online counselor cover crisis intervention, mental health education, psycho-education, supportive counseling and psychotherapy. They help people deal with mild to moderate life stressors or overwhelming situations; they are also trained to make referrals in more severe cases. For example, they might help clients through grieving, transition, stress management, anxiety, depression, treatment adherence etc. in addition to:

  • Answering incoming client phone calls and take appropriate action for each call
  • Using company policies to determine if there can be an immediate resolution to a client issue or if that issue requires managerial input
  • Collecting information about clients through telephone interviews
  • Evaluating clients’ needs and create a custom engagement plan
  • Providing counseling with emphasis on wellness
  • Working with employees to promote optimum mental health.
  • Helping individuals deal with addictions and substance abuse; family, parenting, and marital problems; suicide; stress management; problems with self-esteem; and issues associated with aging and mental and emotional health
  • Encouraging clients to express their feelings and discuss what is happening in their lives, and help them to develop insight into themselves and their relationships via online platforms.
  • Teaching coping mechanisms, adjusting to life, and making changes – via online media
  • Guiding clients in the development of skills and strategies for dealing with their problems.
  • Helping clients/employees with the resources needed to reach personal goals
  • Monitoring client’s progress and adjust their engagement plan as needed
  • Discussing with individual patients their plans for life after counseling.
  • Maintaining customer satisfaction ratings based on explicit criteria set forth by the company
  • Maintaining adequate client call database, maintaining confidentiality of records relating to clients’ treatment.
  • Preparing and maintaining all required treatment records and reports, with emphasis on confidentiality.
  • Evaluating the effectiveness of counseling programs and clients’ progress in resolving identified problems and moving towards defined objectives.
  • Attending mandatory training sessions to stay updated on product or company policy changes
  • Learning about new developments in their field by reading professional literature, attending courses and seminars, and establishing and maintaining contact with other social service agencies.
  • Communicating and reporting to their Line managers

Person Specification
Competency requirements:

  • Indicators:
    • Personal values
    • Passionate about Mental Health
    • Understands concept of wellbeing and promotes mental health wellbeing
    • Commitment to own personal and team development

Education & Qualifications

  • A good Bachelor’s degree and a Master’s degree in Clinical Psychology, Medical Social Work or Mental Health Counseling
  • In addition, therapists should possess a certification or training in the use of a specialized therapeutic technique such as; Cognitive Behavioral Therapy, Existential-Humanistic Therapy, Dialectical Behavioral Therapy, Psychodynamic, Life Coaching, or Acceptance and Commitment Therapy, Mindfulness.
  • Must have completed the N.Y.S.C
  • Membership of appropriate professional bodies such as the Nigerian Association of Clinical Psychologists (NACP).

Experience and Abilities:

  • At least 18 months year post-qualification/Internship experience in counseling and client management
  • Excellent interpersonal communication skills
  • Ability to empathize with clients
  • High level of professionalism
  • Strong problem-solving abilities
  • Knowledge in Employee Wellness Initiative, stress management etc.
  • Experience in writing assessments and reports to monitor client progress
  • Strong computer skills
  • Ability to leverage internal and external resources as part of a client treatment plan
  • Ability to respond promptly, yet calmly, to crisis situations and quickly build rapport with callers
  • Must demonstrate compassion and understanding for people dealing with potentially life-threatening situations and be able to correctly assess serious issues, such as the potential for suicide or harm to others
  • Should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.
  • Willingness to work on-call
  • Must be available to work on some holidays and weekends
  • Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with your callers
  • Should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.

Application Closing Date
Not Specified.

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