Critical Rescue International Job Vacancy : Mental Health Operations Manager

Critical Rescue International (CRI) was founded in 2001 as Nigeria’s first advanced paramedic (Emergency Medical Services) company. Over the ensuing years, we have developed a strong international reputation in the areas of health information and advice, medical assistance, primary healthcare, emergency and non-emergency medical response, benefits administration, and industrial health services.

We are recruiting to fill the position below:

Job Title: Mental Health Operations Manager

Location: Lagos

Person Specification
Competency requirements:

  • Indicators:
    • Personal values
    • Passionate about Mental Health
    • Understands concept of wellbeing and promotes mental health wellbeing
    • Commitment to own personal and team development

Education & Qualifications

  • Bachelor’s degree in Psychology, Social Work, or Counselling and an MSc. in Clinical Psychology level or Should have an MBBS and should have completed a residency program in Psychiatry
  • Certifications and knowledge in the use of psychological assessment tools and psychotherapy
  • Ability to keep up with current trends of practice
  • Must have completed the N.Y.S.C

Experience and Abilities:

  • At least three years’ experience in developing and executing mental health services
  • Knowledge of EAP and Psychometric testing
  • Project management skills and experience Proven track record in leading on Projects within the mental health and wellness
  • Ability to write high quality proposals and service reports
  • Able to Establishes staff and provider schedules, allocation of staff, and assures effective patient care. Works with Administration to ensure
  • Understands how to create and alter provider templates
  • Able to orientate and rotate office staff through various office duties to ensure cross coverage in all job areas.
  • Able to set departmental goals and monitor staff progress toward goals.
  • Able to conduct and manage office staff meetings regularly.
  • Able to ensure patient satisfaction surveys are distributed and results tallied and reported monthly.
  • Able to ensurethat service provider templates are used appropriately.
  • Able to administer HR policies and procedures and ensure staff compliance.
  • Able to ensure staff meets deadlines on projects assigned i.e. annual training, health requirements.
  • Experience of putting together viable budgets for mental health services
  • Ability to lead and motivate a project team to get the best out of individuals
  • Understanding of services for people with Mental Health issues.
  • Ability to react immediately, yet calmly, to crisis situations and quickly build rapport with your callers
  • Should also be able to maintain professional boundaries and be able to effectively manage high levels of stress.
  • Ability to monitor service operations
  • Experience in training and research


  • Strong interpersonal, oral and written skills
  • Ability to critically evaluate business development opportunities
  • Ability to plan workload considering conflicting priorities and deadlines
  • Ability to work effectively to deadlines and support others to meet tight deadlines
  • Excellent presentation skills
  • Ability to use Microsoft Office Suite or equivalent to analyse data and prepare professional documents
  • Managing others
  • Experience of encouraging the development of staff at all levels
  • Ability to encourage innovation and continuous improvement when managing projects
  • Ability to coach and mentor team
  • Managing relationships
  • Encourages team working and skills sharing
  • Encourages an open, positive and outward-looking culture by role modelling

Application Closing Date
Not Specified.

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