Arca Payments Company Limited Job Vacancy : Technical Support Manager

Arca Payments Company Limited was founded in 2016, with a clear vision to become Africa’s premier payment services platform, fostering Financial inclusion and innovation & actively shaping the future of Financial Services, throughout the region.

We are recruiting to fill the position below:

Job Title: Technical Support Manager

Location: Lagos


  • Act as bridge between post sales operations and engineering
  • Developing tools for support -help desk systems, chat systems, etc
  • Resolve all client complaints to satisfaction of clients involved
  • Lead for tech support and service issues, strategy and approach
  • Manage a tech support team and build competence
  • Providing Tier 2 support/Triage for customer issues
  • Prioritize technical issues/escalate when necessary
  • Develop technical training material for Arca operations team -videos, FAQ libraries etc
  • Document and maintain up to date list/progress of customer issues
  • Work with other stakeholders to develop processes/SLA for compliant resolution.

Education Qualification:

  • B.Sc degree in Computer Science, Engineering or relevant qualification with a second degree in Business Admin or Marketing (MBA)

Professional Qualification:

  • Relevant industry recognized certification and sound practical knowledge of JIRA, Basic Scripting Language, Linux/Unix, Java and .Net Framework.


  • Minimum of 8 years cognate experience in financial payment technology sector, 4 years at managerial position. Excellent customer service skills and sound interpersonal relation ability.

Compensation and benefits are highly attractive and competitive.

Application Closing Date
18th March, 2019.

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