Arca Payments Company Limited was founded in 2016, with a clear vision to become Africa’s premier payment services platform, fostering Financial inclusion and innovation & actively shaping the future of Financial Services, throughout the region.
We are recruiting to fill the position below:
Job Title: Technical Support Manager
- Act as bridge between post sales operations and engineering
- Developing tools for support -help desk systems, chat systems, etc
- Resolve all client complaints to satisfaction of clients involved
- Lead for tech support and service issues, strategy and approach
- Manage a tech support team and build competence
- Providing Tier 2 support/Triage for customer issues
- Prioritize technical issues/escalate when necessary
- Develop technical training material for Arca operations team -videos, FAQ libraries etc
- Document and maintain up to date list/progress of customer issues
- Work with other stakeholders to develop processes/SLA for compliant resolution.
- B.Sc degree in Computer Science, Engineering or relevant qualification with a second degree in Business Admin or Marketing (MBA)
- Relevant industry recognized certification and sound practical knowledge of JIRA, Basic Scripting Language, Linux/Unix, Java and .Net Framework.
- Minimum of 8 years cognate experience in financial payment technology sector, 4 years at managerial position. Excellent customer service skills and sound interpersonal relation ability.
Compensation and benefits are highly attractive and competitive.
Application Closing Date
18th March, 2019.
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