RelianceHMO Job Vacancy : Graduate Reliance Care Officer (Call Center Agent)

Reliance HMO is a technology-driven health insurance company that has integrated technology into every sphere of health-care management. The company started in 2017 with a vision of using technology to make insurance accessible and easy to use.

We are recruiting to fill the position below:

Job Title: Reliance Care Officer (Call Center Agent)

Location: Lagos
Job Type: Full Time
Job Field: Customer Service
Reporting To: Team Lead, Customer Success

Role Purpose

  • Responsible for receiving and resolving audio queries from various sources such as corporate customers, retails customers, distribution partners and providers.


  • Ensure clients (corporate customers, retails customers, distribution partners and providers) have a seamless encounter with using our service.
  • Obtain client information by answering telephone calls; interviewing clients; verifying information.
  • Respond to all Enrollee and Provider inquiries and handle any complaints.
  • Provide information about company products and services.
  • Receive and handle customer complaints
  • Seek resolution of customer queries.
  • Take telephone calls on behalf of RelianceHMO in order to fulfill customer requirements.
  • Have the most up to date information on all plans of RelianceHMO and be able to help customers in a quick and friendly fashion.
  • Maintain communication equipment by reporting any faults promptly
  • Maintain and improve quality results by adhering to standards and guidelines
  • Develop tactics to deepen relationships with clients through regular interactions.

Minimum Qualifications

  • This role requires a first Degree or its equivalent Diploma qualification.
  • Requires between 0-2 years relevant work experience with advanced / extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Minimum Qualification:

  • BA/BSc/HND

Technical Competencies:

  • Possesses current knowledge of the profession.
  • Knowledge of the business
  • Good customer service management
  • Good Phone Skills.
  • Good Analytical skills.
  • Commitment to Task.

Behavioral Competencies:

  • Ability to work under pressure and multi task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Attention to Detail.
  • Persuasive

Application Closing Date 
8th March, 2019.

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