Customer Service Officer at Gen122

Gen122 specializes in childcare and domestic services. We provide domestic staff, Au pair, Nanny and Mother Help that meets our client specification.Since 2009, Gen122 has been providing child care staff to families in the England, Scotland, Wales, Ireland & France. .

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Job Type: Full Time

Job Description

  • You will be required to work as part of a team providing high quality customer support services via telephone and / or e-mail.
  • You will be responsible for liaising with our clients, their associates and keep up the level of customers’ satisfaction expectations.
  • Your day-to-day tasks will be focused on providing excellent customer support services meeting our clients’ services level arrangements.
  • You will respond to customers’ request promptly and in a professional manner.
  • Very good level in English – both written and spoken;
  • Excellent communications and interpersonal skills;
  • Excellent Computer literacy & Record Keeping Skills;
  • Excellent Administrative and Organizational skills
  • Ability to work with own Initiative & Willingness to learn and develop;
  • Strong orientation to achieving team’s goal and targets set;
  • Team player open to share knowledge and to support colleagues;
  • Professional attitude and orientation to details.

Person Specification

  • Excellent command of English Language – Written and Spoken;
  • Excellent Telephone and Interpersonal skills;
  • Call Centre Experience will be an advantage;
  • Excellent Computer Literacy & Record keeping Skills;
  • Ability to achieve set goals;
  • Willingness to learn and develop;
  • Team player open to share Knowledge and to support your challenges;
  • Professional attitude and orientations to details.

Application Closing Date
15th April, 2019.

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