Ticketing and Reservation Officer at Pause Factory Resources Limited

Pause Factory Resources Limited – Our client, a leading Travel company in Nigeria seeks to recruit a competent and well experienced individual into the vacant position below:

Job Title: Ticketing and Reservation Officer

Location: Victoria Island, Lagos
Job Type: Full Time

Job Description

  • Make professional and accurate travel arrangements for our clients including air and ground transportation reservations.
  • Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
  • Compute cost of travel and accommodations, using carrier tariff books, and hotel rate books, or quote package tour’s costs.
  • Manage accounts assigned and ensure that all pending request are closed.
  • Contribute to revenue growth and profit margin of the organization.
  • Build and maintain cordial relationships with all clients; meet and strive to exceed quality and productivity goal.
  • Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR’s) and profiles.
  • Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by the company
  • Maintain awareness and adherence to our clients procedures, programs and policy guidelines
  • Provide industry updates as well as airline promotions to clients.

Job Requirements

  • Minimum Required Experience: 2-5 years.
  • Minimum Qualification: Bachelor’s Degree/HND/OND.
  • Desired Courses: Marketing, Business Administration, Aviation, Transport Management.

Other Requirements:

  • Should have a minimum qualification of OND
  • Must have at least 2-5 years working experience in a Travel Agency or Airline in similar capacity.
  • IATA certificate and experience on Fares and Ticketing.
  • Ability to use two GDS (Amadeus ,Sabre and Galileo)
  • Must be adaptable, problem solver and possess the ability to effectively communicate to both clients and new customers.
  • Good knowledge and usage of Microsoft Office and power point.
  • Have the ability to work under pressure.
  • Must be a team player.
  • Must be out-of-the-box thinker.
  • Self-motivator
  • Preferred candidate should reside on the Island.


  • Attractive
  • Basic remuneration plus commission and other Benefits.
  • Salary Range N60,000 – N100,000

Application Closing Date
Not Specified.

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