2nd Level Operations Specialist at Ericsson Nigeria

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position of:

Job Title: 2nd Level Operations Specialist

Req ID: 650970
Location: Lagos

About this Opportunity 

• We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations.
• This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

What You Will Do

• Help with Assurance support activities
• Handle incident management
• Assist with Problem management
• Perform system administration
• Work with Billing operations.

You Will Bring

• Bachelor’s Degree in Engineering (IT, Telecom)
• 3-5 years’ experience of Linux / Unix system administration
• Experience in Ericsson billing and charging system.

Additional Requirements:

• Knowledge of Managed Service telecom operations practice
• Knowledge sharing and collaboration skills
• Ericsson knowledge
• English skills
• Delivering results & meeting customer expectations
• Analyzing
• Working with people
• Creating & innovating
• Applying expertise & technology.

Application Closing Date
Not Specified.