Customer Care Representative (E-commerce) at Kuddy Cosmetics

Kuddy Cosmetics – For over 40 years, Kuddy Cosmetics has been a leading name in the beauty and makeup industry in Nigeria with an availability of a variety of skincare and makeup products in our various locations to cater to the needs of all our customers.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Lagos
Employment Type: Full-time, Permanent
Expected Start Date: 10 / 01 / 2022

Job Brief

We are seeking the services of a competent and skilled customer service representative to act as a point of interaction with customers and intending clients on our website and other social media platforms.

Job Description

Act as a liaison for the company by managing all interactions with customers via all social media platforms.
Respond to customer enquiries and complaints in a timely and professional manner.
Perform telemarketing job function by making cold calls to customers to further promote sales and provide after-sales service support to customers
Handle and track all online retail orders via social media platforms and send direct links of products to customers on the Kuddy website as needed
Send tracking numbers to customers where necessary
Ensure order to the delivery time of products is time-bound at all times.

Job Qualifications

Relevant Degree in English Language or Mass Communication
1 – 3 years of work experience.
Prior experience in a similar role and proven engagement with customers via various e-commerce platforms is an added advantage
Close residential proximity to Amuwo Odofin or Festac is mandatory.

Desirable Skills / Attributes: