Customer Service / Digital Marketer at Virtual PALyn

Virtual PALyn – Our client, who is into medical equipments, is recruiting to fill the position below:

Job Title: Customer Service / Digital Marketer

Location: Nyanya, Abuja (FCT)
Employment Type: Full-time

Reponsibilities

Open and maintain customer accounts by recording account information
Document reporting or call history in the required format and maintain complete and accurate records
Contact the client to resolve matters related to their orders
Report client concerns using established protocols
Understands the importance of Quality Service and how it is measured
Escalates issues as appropriate using established protocols
Administer customer surveys to access customer satisfaction
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional, personal customer support.
Present, promote, and sell products/services to walk-in customers.
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through cold calling
Expedite the resolution of customer problems and complaints to maximize satisfaction
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Keep abreast of best practices and promotional trends
Continuously improve through feedback
Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
Develop and monitor campaign budgets.
Plan and manage our social media platforms.
Prepare accurate reports on our marketing campaign’s overall performance.
Coordinate with advertising and media experts to improve marketing results.
Identify the latest trends and technologies affecting our industry.
Evaluate important metrics that affect our website traffic, service quotas, and target audience.
Work with your team to brainstorm new and innovative growth strategies.
Oversee and manage all contests, giveaways, and other digital projects
Prepare weekly report.