Customer Service Personnel / Operations Executive at Tempkers Limited

Tempkers is a tech-outsourcing and freelance community that takes a human centered design thinking approach to bring employers and skilled workers together.

We are recruiting to fill the position below:

Job Title: Customer Service Personnel / Operations Executive

Location: Lagos

Duties

Convert potential customers by recommending goods or services and demonstrating how they benefit the customer personally
Respond to customer inquiries about available products and services
Establish new customer accounts, recording account information on written forms or digitally
Listen to customer concerns and complaints with the goal of identifying the causes of the problem
Inventory management and stock taking.
Refer advanced cases to management for resolution, providing background information as necessary
Maintain and regularly update financial account information using computer software programs
Anticipate customer needs, following up with previous customers to offer reorders or additional services
Executing marketing initiatives including campaigns, events, sponsorships and corporate social responsibility programs.
Building brand awareness and increasing brand value and profitability.
Increasing product sales and market share.
Collaborating with different teams such as marketing, creative, legal, etc.
Ensuring that messaging and marketing activities are aligned with brand and company values.
Develop strong customer relationships in order to generate high volume of prospective clients
Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the company’s growth plan.
Determine cross-selling opportunities among different products and services Offered by the organization.
Actively involved in the day to day running of the store activities.