Latest Vacancies at Bellforte Consulting (3 Positions)

Bellforte Consulting – We are a strategic consulting firm integrating a full range of business consulting capabilities.

Bellforte Consulting staff, faculty and partners are tested professionals with deep “sector-specific” knowledge and the ability to lead and drive industry agenda. This ensures that our consulting services address the specific needs of our clients.

Front Desk/ Customer Service Officer

• Job TypeFull Time
• QualificationBA/BSc/HND
• LocationLagos
• Job FieldAdministration / Secretarial   Customer Care

Details:

JOB DESCRIPTION – CUSTOMER SERVICE /FRONT DESK OFFICER

• RECEIVE VISITORS
  • Greet visitors appropriately
  • Determine visitors needs in a professional manner
  • Maintain visitors’ register
  • Offer refreshments to visitors where appropriate
  • Direct visitors to contact person/appropriate meeting room
  • Ensure backup when absent from reception table
  • Ability to maintain composure with difficult consumers. Must remain professional at all times

• ANSWER PHONE CALLS
  • Answer phone calls in a timely and polite manner
  • Determine purpose of the call
  • Deal with visitors queries and provide correct information
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

• MANAGE MAIL/CUSTOMER SERVICE
  • Reply electronic mail and sort all paper mails accordingly.
  • Prepare outgoing mail for pick up or courier
  • Organize courier deliveries
  • Perform live chat and email correspondence with customers.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain a visibility on all Cypress Social Media platforms with appropriate content posted daily
  • Send out reminders to all customers on maturing obligations and rentals with proper alignment with Accounts/Finance
  • Follow up with all customer related vendors such as Debt recovery agents ensuring all reports are sent to Management as when due
  • Sift through all in-bound mails from customers and vendors and re-direct appropriately to officers in-house
  • Handle ALL customer related issues with proper guidance from Management

• MONITOR SECURITY
  • Monitor people coming & going through the reception doors
  • Issue visitor passes where appropriate
  • Be aware of & report suspicious activity.

• ORGANISE MEETINGS
  • Book meeting room
  • Inform participants
  • Set up meeting with necessary refreshments & equipment
  • Organize catering for meeting

• SECRETARIAL SUPPORT
  • Prepare correspondence & documents
  • Organise mailings
  • Schedule & follow up on appointments
  • Maintains customer records by updating account information.

• RECEPTION AREA MAINTENANCE
  • Keep reception area clear & neat
  • Maintain & organize reading materials

• ANY OTHER SCHEDULE OR WORK AS DETERMINED BY YOUR SUPERVISOR OR MANAGEMENT.

Business Development Officer – Real Estate

• Job TypeFull Time
• QualificationBA/BSc/HND
• LocationLagos
• Job FieldSales / Marketing / Retail / Business Development

Details:

KEY PERFORMANCE INDICATORS

• Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms.
• Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing.
• Perform comparative market analysis to estimate properties’ value.
• Display and market real property to possible buyers.
• Prepare necessary paperwork (contracts, leases, deeds, closing statements etc)
• Manage property auctions or exchanges.
• Maintain and update listings of available properties on all viable websites and platforms.
• Cooperate with appraisers, escrow companies, lenders and home inspectors.
• Develop networks and cooperate with attorneys, mortgage lenders and contractors.
• Promote sales through advertisements, open houses and listing services.
• Remain knowledgeable about real estate markets and best practices.

EDUCATIONAL REQUIREMENTS

Applicant must possess a first degree in Estate Management or related subject

Business Development Officer – Consulting

• Job TypeFull Time
• QualificationBA/BSc/HND
• LocationLagos
• Job FieldSales / Marketing / Retail / Business Development

Details:

KEY PERFORMANCE INDICATORs

Financial Performance Indicators

• Ensure sales growth topline exceeds 90% of annual budgets viz:
• Review requirements and vision of client’s needs.
• Understand the voice of the client’s business.
• Define metrics and measures.
• Broker HR solutions with clients to meet business needs.

Stakeholder Performance Management

• Ensure Business strategy and Business performance exceed stakeholder expectation as outlined in annual divisional budget.
• Identify, develop and implement competency framework for clients programs involving recruitment, selection, hiring, compensation, learning and growth.
• Benchmark Bellforte’s implementation agenda against best practices.
• Develop and implement guiding principles.
• Maintain perspective and embed current people management trends.
• Promote Bellforte’s brand and equity.

Client  Performance Management

• Exceed customer acquisition and retention benchmarks as outlined in annual divisional budgets.
• Coach, mentor and guide all engagements with clients.
• Facilitate, lead and drive all project management deliverables of clients.
• Lead point of contact and coordination for all assignment components – including internal and external points of need.
• Develop business strategies to meet client needs and close sales.
• Staying up to date on new products and services to be able to provide client support services in timely, accurately and professional manner.
• Build positive and productive relationships with clients.
• Maintain existing client base and generate potential leads.
• Act as primary contact for any client inquiries and concerns.
• Analyze client issues and provide corrective actions.
• Obtain client feedback and recommend service improvements.
• Work closely with Managers to strengthen client relationships.
• Develop innovative approaches to improve client service efficiency.
• Develop quality service programs to ensure client retention and develop new business opportunities.
• Assist management in preparing budgets, proposals and client presentations.
• Maintain a database of client service and communication documents.
• Following through on inquiries and projects to ensure completion
• Maintain a professional image and standards consistent with company policies and procedures.
• Submit a weekly, monthly, quarterly, yearly and periodic summary of achievements, closures, meetings/presentations to the Management.

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