NOC Support Engineer at MainOne Cable Nigeria

MainOne’s success is built on having talented and highly proficient people within their respective fields as the driving force behind our business

A job in MainOne is different from any other you have had. With joining MainOne you’ll be challenged, inspired and proud as you become a part of something big.

We are recruiting to fill the position below:

Job Title: NOC Support Engineer

Location: Ajah, Lagos
Department: Technical
Job Type: Permanent

Responsibilities

The NOC support engineer will be responsible for proactive monitoring of Transmission and IP devices across MainOne’s network through the support of Network monitoring systems, perform first line troubleshooting/fault isolation, resolve were necessary and escalate to other levels for support in line with MainOne’s internal processes.
Monitor Main One’s network providing specific update, status and performance of all network components, capacity services etc.
Identify and provide at least first line support on all faults on the Main One network in accordance with the Company’s standard operating procedure for fault escalation and management
Maintain and ensure full compliance with all Main One’s NOC processes and procedures
Ensure proper technical documentation of all network events throughout normal/shift cycle or operations.
Answer all network support related telephone calls and interface with internal/external customers on operational issues and related network events, using Main One’s standard operating procedures.
Run daily and weekly management reports on network events and activities as well as tracking escalations and other key performance indicators and ensure all customer SLAs are met.

Qualifications, Skills & Competencies

BSc/HND Electrical/Electronics Engineering or related discipline.
Strong analytical and problem solving skills
Strong Knowledge of Synchronous Digital Hierarchy technology
Strong Knowledge of DWDM/OTN technology
Strong knowledge of PtP/PtMP Microwave technologies
Knowledge of basic TCP/IP configurations and troubleshooting
Excellent and effective communications skills, both orally and in writing
2-3 years experience in the configuration, operations and maintenance of optical fiber SDH and wireless network equipment.
Ability to use OTDR, E-Analyzer, SDH Analyzer, power meter and other signal testing tools/instruments
Working Knowledge of Huawei OSN series equipment.
Working knowledge of Ubiquiti or Ceragon radio.
Working knowledge of IP devices will be a plus.