Operations Manager (Edo) at Pickmeup Technologies

Pickmeup International Company – The transportation industry is antiquated and has remained relatively unchanged, with minimal use of technology, sub-par service levels, and no national brand. Pickmeup is the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution.

We are recruiting innovative, analytical and solutions-driven candidates to fill the position below:

Job Title: Operations Manager

Location: Benin City, Edo
Employment Type: Full-time

Job Description

Be active in all of the field operations and work closely with respective supervisors.
Solve any technical and operational issues for Drivers and customers as required.
Relay feedback and provide suggestion to the technical team and the management team.
Perform other tasks as assigned by the management from time to time
Make strategic decisions to prioritize within functional area; guide and set goals for the overall team
Present models, findings and insights to senior management to drive business decisions.
Monitoring of ride operations.
Identifying trends and rending optimum service to customers
Establish and maintain professional friendly relationship with drivers.
Collaborate with local and other Central Operations teams, as well as marketing, product and other central functions, to ensure that insights inform broader strategic initiatives.
Collaborate with relevant departments e.g. marketing in deploying promos and other activities
Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development
Provide weekly report for all activities and department.
Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.