Restaurant Supervisor at Northernlight HR Managers

Northernlight HR Managers is currently recruiting suitable candidates to fill the position below:

Job Title: Restaurant Supervisor

Location: Abuja (FCT)
Employment Type: Full-time

Job Description

  • Supervising the floor during meal periods to ensure that all restaurant standards and steps of service are met through all guests’ interactions.
  • Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift.
  • Communicate effectively, both verbally and in writing, to provide clear direction to the staff.
  • Observe performance and encourage improvement where necessary.
  • Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
  • Remain calm and alert, especially during an emergency situation and/or heavy hotel activity, serving as a role model for the staff and other hotel employees.
  • Ensure basic standard operating procedures for all outlets are in place and are in compliance with Federal, state, local and owners’ own practices.
  • Ensuring that all steps of services as outlined in training materials are being followed on a daily basis.
  • Interact positively with customers by promoting hotel facilities and services. Resolve problems to the satisfaction of involved parties.
  • Answer telephones in a clear voice, coordinate and document reservations.
  • Organize special events in the restaurant such as receptions.
  • Maintain rapport with all departments and attend relevant meetings.
  • Utilize computers to accurately charge customers, create forecast and revenue reports and write correspondence.
  • Ensure that all standards and restaurant cash handling procedures are met.
  • Report to Management in the event of any incident.

Qualifications and Requirements

  • BSc or HND in any of the Social Sciences.
  • Minimum of 3 years experience in restaurant management.
  • Smart and articulate.
  • Understand the Hospitality industry.

Application Closing Date
24th May, 2022.

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