Sales / Customer Service Representative at Capital Luxury

Capital Luxury is a holding company with many subsidiaries into Real Estate, Automobiles, Logistics, Transit and Hospitality.

We are recruiting to fill the position below:

Location: Uyo, Akwa Ibom / Lagos

Job Description

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Identify prospective customers, lead generation and conversion
Contact new and existing customers to discuss needs
Maintain contact lists and follow up with customers to continue relationships

Requirements

HND / Bachelor’s Degree in Marketing, Communications or a related field.
3 – 4 years of work experience.
Proven work experience in sales and marketing.
Excellent interpersonal skills
Thorough knowledge of social media and web analytics.
Competency in the English Language
Fast learner and quick thinker
Knowledge of Microsoft office
Self-motivated, sound marketing and prospecting skills in breaking new business grounds.
Passionate about meeting and surpassing sales targets.
Good reporting and follow-up skills
Sound negotiation and convincing skills.
Excellent in mapping out sales strategies.