Waiter / Waitress at Hilton Worldwide

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We are recruiting to fill the position below:

Job Title: Waiter / Waitress

Job Number: HOT07KDG
Location: Transcorp Hilton – Abuja (FCT)

Job Description

Supports the Outlet Manager in the efficient overall running of the outlet by actively supervising junior team members, overseeing operations in assigned sections of the outlet and ensuring all tasks and duties are performed in line with departmental standards.

What Will I Be Doing?

Thorough knowledge of food and beverage operations including product knowledge, supervisory skills, service techniques, and guest interaction.
Ability to communicate orally in English with both guests and employees.
Ability to react promptly to guest requests and ensure accurate follow-up.
Ability to work under pressure and deal with stressful situations during busy periods.
To attend any meetings, training sessions or courses that may be beneficial to you and your department on request from your Supervisor / Manager.
To carry out any other reasonable tasks requested by your Supervisor or Manager.
Ensure departmental service standards are strictly adhered to at all times.
Ensure proper handling of all operating equipment to minimize breakage or loss
To be friendly and polite in front of guests at all times.
Assign and supervise side duties to all direct reports.
To assist in other Food & Beverage areas if and when required.
Handle guest complaints / comments efficiently and promptly.
Ensure outlet cleaning schedules are adhered to and identify additional requirements .
To assist in the service of food & beverage when required.
To assists in the preparation of mis-en-place when required.
Study and learn menu terminology.
Report for duty on time with clean attire.
Follow the policies and procedures introduced by the Food & Beverage department.