KPMG Nigeria Job Vacancy : Ethics Line Officer
KPMG Nigeria is connected to the global KPMG Lighthouse, the KPMG Center of Excellence for Data, Analytics, Intelligent Automation, Artificial Intelligence and other data-driven technologies. The Data & Analytics team in Nigeria is part of the global network of 12,500 experts including more than 1,700 data scientists and data engineers. Globally, the D&A team supports more than 7,000 client engagements per year working shoulder to shoulder with client engagement teams across audit, tax and advisory.
We are recruiting to fill the position below:
Job Title: Ethics Line Officer
Ref #: 139284BR
Location: Lagos, Nigeria
Responsibilities and Duties
- Handle customer inquiries/complaints via telephone or email
- Document client call enquiry/complaint in reporting templates
- Prepare a summary reports of inquiries/complaints made to clients on a monthly basis
- Perform administrative tasks such as maintaining client files
- Performing customer trend analysis
- Conduct research on individuals and entities as directed by the relevant manager.
- Documenting research observations
- Developing presentation slides
Qualification, and Experience
- Minimum of second class lower in any field of study
- 2 years experience in a customer service related role
Skills and Competence Requirements:
- Good verbal communication skills
- Interviewing and probing skills
- Attention to details
- Good report writing
- Research skills
- Problem solving skills
- Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage.
Application Closing Date
Not Specified.
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