KPMG Nigeria Job Vacancy : Ethics Line Officer

KPMG Nigeria is connected to the global KPMG Lighthouse, the KPMG Center of Excellence for Data, Analytics, Intelligent Automation, Artificial Intelligence and other data-driven technologies. The Data & Analytics team in Nigeria is part of the global network of 12,500 experts including more than 1,700 data scientists and data engineers. Globally, the D&A team supports more than 7,000 client engagements per year working shoulder to shoulder with client engagement teams across audit, tax and advisory.

We are recruiting to fill the position below:

Job Title: Ethics Line Officer

Ref #: 139284BR
Location: Lagos, Nigeria

Responsibilities and Duties

  • Handle customer inquiries/complaints via telephone or email
  • Document client call enquiry/complaint in reporting templates
  • Prepare a summary reports of inquiries/complaints made to clients on a monthly basis
  • Perform administrative tasks such as maintaining client files
  • Performing customer trend analysis
  • Conduct research on individuals and entities as directed by the relevant manager.
  • Documenting research observations
  • Developing presentation slides

Qualification, and Experience

  • Minimum of second class lower in any field of study
  •  2 years experience in a customer service related role

Skills and Competence Requirements:

  • Good verbal communication skills
  • Interviewing and probing skills
  • Attention to details
  • Good report writing
  • Research skills
  • Problem solving skills
  • Proficiency in more than one language (i.e. English and another language e.g. French, Hausa, Yoruba or Igbo) will be an added advantage.

Application Closing Date
Not Specified.

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